Refund & Returns Policy

Version: 1.0 | Last updated: 13 October 2025

hexhorizon.com

This Refund & Returns Policy applies to purchases of digital content made on hexhorizon.com. It explains when refunds are available, how to request one, and how we handle defective or undelivered items.

1. Who we are

hexhorizon.com is operated by GAMES LAND LIMITED, a company registered in England & Wales (Company No. 15743776).

Registered office: Dept 4558, 126 East Ferry Road, Canary Wharf, London, E14 9FP, United Kingdom.

Contact: info@hexhorizon.com.

2. Scope

This Policy covers the sale of Digital Content, including WordPress themes, plugins, templates, backgrounds and related assets (collectively, “Products”). We operate on a pay‑in only basis and do not offer subscriptions.

3. Statutory rights & cooling‑off

If you are a consumer in the UK or EU, you generally have a 14‑day right to cancel distance purchases. However, for digital content not supplied on a tangible medium, you lose this right once you: (i) expressly request immediate fulfilment, and (ii) acknowledge that your right to cancel ends once download begins or a licence key is revealed.

Accordingly, before download/activation starts, you may cancel within 14 days and receive a refund. After download has started or a licence key has been revealed, refunds are not usually available except as described in Sections 4 and 5 below.

4. Defective, not‑as‑described, or incompatible items

If a Product is defective, corrupted, or materially not as described, we will, at our discretion, re‑supply the Product (e.g., a new download or corrected file) or issue a refund. You must provide details enabling us to reproduce the issue (e.g., error messages, environment specifications such as WordPress/PHP versions, and steps taken).

Where an incompatibility arises due to not meeting clearly stated prerequisites on the Product page, a refund may not be available. Always review the Product description and compatibility notes before purchasing.

5. Undelivered downloads or access issues

If you have paid but cannot access your download link or licence key within a reasonable time, contact us at info@hexhorizon.com with your order number. We will re‑send access details or provide an alternative download method. If we cannot deliver within a reasonable period, you may be entitled to a refund.

6. Duplicate purchases or accidental orders

If you inadvertently purchase the same Product more than once, contact us promptly. If the duplicate purchase has not been downloaded or a licence key has not been revealed, we will refund the duplicate amount or offer store credit. If downloads/keys have been used, we may decline a refund.

7. Non‑refundable cases

Refunds are generally not available where: (a) download has begun or a licence key has been revealed and you provided prior consent/acknowledgment; (b) incompatibility results from failure to meet stated prerequisites; (c) your request is based on a change of mind after access was provided; (d) Product misuse or unauthorised redistribution is involved.

8. Currency, taxes & exchange rates

Prices may be displayed in USD, EUR, GBP, AUD or NZD. The settlement currency and the amount payable are confirmed at checkout. Applicable taxes (including VAT, where relevant) are shown at checkout. Your bank or card issuer may apply their own FX rate and fees, which are outside our control.

9. How to request a refund

Email: info@hexhorizon.com.

Include: (i) order number, (ii) Product name, (iii) reason for your request, (iv) any supporting evidence (screenshots, logs, environment details).

We target acknowledgment within 2 business days and aim to resolve verified cases within 7–10 business days. If a refund is approved, it will be issued to the original payment method. Refund processing times by card issuers/banks vary; allow up to 10 additional business days after our confirmation.

10. Chargebacks

Please contact us first to resolve any issue. Unauthorised or unfounded chargebacks may be contested with evidence (order logs, IP, timestamps, download records). Initiating a chargeback does not guarantee a refund.

11. Effect of refunds on licences

Where a refund is issued for a Product that uses a licence key or requires activation, the licence may be revoked or disabled. You must cease use of refunded Products and delete any copies in your possession.

12. Abuse & fair use

We may decline or limit refunds in suspected cases of abuse, including repeated purchases and requests, redistribution or sharing of Products, or circumvention of licence controls.

13. Updates to this Policy

We may update this Policy from time to time. The updated version will be posted on this page with the “Last updated” date. Material changes will be communicated where reasonably practicable.

14. Governing law & jurisdiction

This Policy and any non‑contractual obligations arising out of or in connection with it are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, without prejudice to mandatory consumer protections in your place of residence.

15. Contact

GAMES LAND LIMITED

Registered office: Dept 4558, 126 East Ferry Road, Canary Wharf, London, E14 9FP, United Kingdom

Email: info@hexhorizon.com

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Privacy Policy

Version: 1.0 | Last updated: 13 October 2025

hexhorizon.com

This Privacy Policy explains how GAMES LAND LIMITED collects, uses, stores, and shares your personal data when you visit hexhorizon.com or purchase our digital content. It also explains your rights under UK GDPR / EU GDPR and how to contact us.

1. Who we are (Controller)

Controller: GAMES LAND LIMITED (Company No. 15743776). Registered office: Dept 4558, 126 East Ferry Road, Canary Wharf, London, E14 9FP, United Kingdom. Contact email: info@hexhorizon.com.

2. Scope

This Policy applies to: (i) visitors to hexhorizon.com; (ii) registered account holders; and (iii) purchasers of our digital content (themes, plugins, templates, backgrounds and related assets).

3. Data we collect

We may collect the following categories of personal data:
  • Identity & contact data: name, email, account ID, billing address (if provided).
  • Transaction data: purchased products, order ID, amounts, currency, timestamps, download/activation logs.
  • Technical data: IP address, device identifiers, browser type/version, OS, referral URLs, pages viewed, session metadata.
  • Usage data: actions on the Website (e.g., account creation, purchases, downloads), error logs.
  • Support data: content of emails/support tickets and attachments you send to us.
  • Cookie & similar technology data: per our Cookie Policy (cookie categories, preferences, consent).

4. Sources of data

  • Directly from you (e.g., forms, checkout, emails).
  • Automatically via your device and browser (e.g., logs, cookies).
  • From our service providers (e.g., payment processors, hosting, analytics) where permitted.

5. Purposes & legal bases

We process personal data for the following purposes and on these legal bases under UK GDPR / EU GDPR:
  • Contract performance: to register your account, process orders, deliver digital content, provide updates/support.
  • Legitimate interests: to maintain Website security, prevent misuse, improve products/UX, handle queries, record-keeping, and defend legal claims (balanced against your rights).
  • Legal obligation: to comply with applicable consumer, tax and accounting laws (e.g., record retention for transactions).
  • Consent: to place non-essential cookies/trackers and send optional communications where consent is required (you may withdraw consent at any time).

6. Cookies & similar technologies

We use cookies and similar technologies for functionality, analytics and (where applicable) marketing. For details, please see our separate Cookie Policy, which describes cookie categories, retention, third-party cookies, and how to manage your preferences.

7. Disclosures to service providers

We share personal data with trusted service providers who act under our instructions and provide services such as:
  • Website hosting, content delivery, and security.
  • Payment processing and fraud prevention (metadata necessary to complete transactions).
  • Email delivery and customer support tooling.
  • Analytics (aggregated usage metrics, where enabled by consent).
We require providers to process personal data only for our documented purposes, apply appropriate security, and comply with data protection laws.

8. International transfers

Where personal data is transferred outside the UK/EEA, we implement appropriate safeguards such as: (i) an adequacy decision; or (ii) Standard Contractual Clauses (SCCs) / UK IDTA, plus supplementary measures where needed. You can contact us for more information.

9. Data retention

We retain personal data only for as long as necessary for the purposes described above:
  • Account & purchase records: typically 6–10 years to meet tax/accounting obligations and for legal claims.
  • Support communications: typically up to 3 years from last interaction, unless a longer period is required for dispute handling.
  • Analytics/cookies: per the durations disclosed in the Cookie Policy or your consent settings.

10. Security

We implement technical and organisational measures designed to protect personal data, including access controls, encryption in transit where feasible, and regular backup/patching practices. However, no system is fully secure; you should keep your credentials confidential and use strong passwords.

11. Your rights

Subject to conditions and exceptions under UK GDPR / EU GDPR, you have the following rights:
  • Access: request a copy of your personal data we hold.
  • Rectification: request corrections to inaccurate or incomplete data.
  • Erasure: request deletion of your data where we no longer need it or where you withdraw consent (where applicable).
  • Restriction: ask us to limit processing in certain circumstances.
  • Portability: receive your data in a structured, commonly used, machine-readable format and request we transmit it to another controller where technically feasible.
  • Objection: object to processing based on legitimate interests or direct marketing.
  • Withdraw consent: where processing is based on consent, you can withdraw at any time.
To exercise these rights, contact: info@hexhorizon.com. We may need to verify your identity before responding.

12. Children

Our Website is intended for users who are at least the age of majority in their jurisdiction. We do not knowingly collect personal data from children. If you believe we have collected data from a child, contact us to request deletion.

13. Communications

We may send you transactional communications (e.g., order confirmations, download links, security notices). We will only send marketing communications where permitted by law and, where required, with your consent. You can opt out at any time.

14. Do-Not-Track / signals

Your browser may offer ‘Do Not Track’ or similar signals; our response depends on the technologies in use and your consent settings managed via our Cookie banner/preferences centre.

15. Third-party links & platforms

Our Website may contain links to third-party sites or rely on third-party platforms (e.g., WordPress). Their privacy practices are governed by their own notices and terms; please review them separately.

16. Complaints

If you have concerns about our data practices, contact us first at info@hexhorizon.com. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local supervisory authority in the EEA. UK ICO: https://ico.org.uk/

17. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the updated version with the “Last updated” date at the top. If changes are material, we will take reasonable steps to notify you.

18. Contact

If you have any questions please contact us: Email: info@hexhorizon.com Legal Address: Dept 4558 126 East Ferry Road, Canary Wharf, London, United Kingdom, E14 9FP .page-terms a { color: #1E40FF; font-weight: 600; }
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