Privacy Policy
Version: 1.0 | Last updated: 13 October 2025
hexhorizon.com
This Privacy Policy explains how GAMES LAND LIMITED collects, uses, stores, and shares your personal data when you visit
hexhorizon.com or purchase our digital content. It also explains your rights under UK GDPR / EU GDPR and how to contact us.
1. Who we are (Controller)
Controller: GAMES LAND LIMITED (Company No. 15743776).
Registered office: Dept 4558, 126 East Ferry Road, Canary Wharf, London, E14 9FP, United Kingdom.
Contact email: info@hexhorizon.com.
2. Scope
This Policy applies to: (i) visitors to hexhorizon.com; (ii) registered account holders; and (iii) purchasers of our digital content (themes, plugins, templates, backgrounds and related assets).
3. Data we collect
We may collect the following categories of personal data:
- Identity & contact data: name, email, account ID, billing address (if provided).
- Transaction data: purchased products, order ID, amounts, currency, timestamps, download/activation logs.
- Technical data: IP address, device identifiers, browser type/version, OS, referral URLs, pages viewed, session metadata.
- Usage data: actions on the Website (e.g., account creation, purchases, downloads), error logs.
- Support data: content of emails/support tickets and attachments you send to us.
- Cookie & similar technology data: per our Cookie Policy (cookie categories, preferences, consent).
4. Sources of data
- Directly from you (e.g., forms, checkout, emails).
- Automatically via your device and browser (e.g., logs, cookies).
- From our service providers (e.g., payment processors, hosting, analytics) where permitted.
5. Purposes & legal bases
We process personal data for the following purposes and on these legal bases under UK GDPR / EU GDPR:
- Contract performance: to register your account, process orders, deliver digital content, provide updates/support.
- Legitimate interests: to maintain Website security, prevent misuse, improve products/UX, handle queries, record-keeping, and defend legal claims (balanced against your rights).
- Legal obligation: to comply with applicable consumer, tax and accounting laws (e.g., record retention for transactions).
- Consent: to place non-essential cookies/trackers and send optional communications where consent is required (you may withdraw consent at any time).
6. Cookies & similar technologies
We use cookies and similar technologies for functionality, analytics and (where applicable) marketing. For details, please see our separate Cookie Policy, which describes cookie categories, retention, third-party cookies, and how to manage your preferences.
7. Disclosures to service providers
We share personal data with trusted service providers who act under our instructions and provide services such as:
- Website hosting, content delivery, and security.
- Payment processing and fraud prevention (metadata necessary to complete transactions).
- Email delivery and customer support tooling.
- Analytics (aggregated usage metrics, where enabled by consent).
We require providers to process personal data only for our documented purposes, apply appropriate security, and comply with data protection laws.
8. International transfers
Where personal data is transferred outside the UK/EEA, we implement appropriate safeguards such as: (i) an adequacy decision; or (ii) Standard Contractual Clauses (SCCs) / UK IDTA, plus supplementary measures where needed. You can contact us for more information.
9. Data retention
We retain personal data only for as long as necessary for the purposes described above:
- Account & purchase records: typically 6–10 years to meet tax/accounting obligations and for legal claims.
- Support communications: typically up to 3 years from last interaction, unless a longer period is required for dispute handling.
- Analytics/cookies: per the durations disclosed in the Cookie Policy or your consent settings.
10. Security
We implement technical and organisational measures designed to protect personal data, including access controls, encryption in transit where feasible, and regular backup/patching practices. However, no system is fully secure; you should keep your credentials confidential and use strong passwords.
11. Your rights
Subject to conditions and exceptions under UK GDPR / EU GDPR, you have the following rights:
- Access: request a copy of your personal data we hold.
- Rectification: request corrections to inaccurate or incomplete data.
- Erasure: request deletion of your data where we no longer need it or where you withdraw consent (where applicable).
- Restriction: ask us to limit processing in certain circumstances.
- Portability: receive your data in a structured, commonly used, machine-readable format and request we transmit it to another controller where technically feasible.
- Objection: object to processing based on legitimate interests or direct marketing.
- Withdraw consent: where processing is based on consent, you can withdraw at any time.
To exercise these rights, contact:
info@hexhorizon.com. We may need to verify your identity before responding.
12. Children
Our Website is intended for users who are at least the age of majority in their jurisdiction. We do not knowingly collect personal data from children. If you believe we have collected data from a child, contact us to request deletion.
13. Communications
We may send you transactional communications (e.g., order confirmations, download links, security notices). We will only send marketing communications where permitted by law and, where required, with your consent. You can opt out at any time.
14. Do-Not-Track / signals
Your browser may offer ‘Do Not Track’ or similar signals; our response depends on the technologies in use and your consent settings managed via our Cookie banner/preferences centre.
15. Third-party links & platforms
Our Website may contain links to third-party sites or rely on third-party platforms (e.g., WordPress). Their privacy practices are governed by their own notices and terms; please review them separately.
16. Complaints
If you have concerns about our data practices, contact us first at
info@hexhorizon.com. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local supervisory authority in the EEA.
UK ICO: https://ico.org.uk/
17. Changes to this Policy
We may update this Privacy Policy from time to time. We will post the updated version with the “Last updated” date at the top. If changes are material, we will take reasonable steps to notify you.
18. Contact
If you have any questions please contact us:
Email: info@hexhorizon.com
Legal Address: Dept 4558 126 East Ferry Road, Canary Wharf, London, United Kingdom, E14 9FP
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